Dimensional Fund Advisors Canada ULC’s (“Dimensional Canada”) is committed to ensuring the fair treatment of complaints regarding its products or services, and this compliant handling policy is intended to meet the standards set forth in the applicable federal and provincial regulations of Canada. The policy provides clients who allege misconduct in the handling of their account(s) an established dispute investigation and resolution process, as well as a response within a clearly defined timeframe.

If you would like to make a complaint, please contact us using the following details:

Dimensional Fund Advisors Canada ULC
Attn: Complaints
745 Thurlow Street, Suite 2110
Vancouver, BC V6E 0C5 Canada
E-mail: [email protected]
Website: www.dimensional.com

In your complaint, please state your name and any Dimensional Canada contacts, describe the misconduct alleged, the harm suffered and the corrective action you are requesting. Dimensional Canada will generally seek to respond to the complaint within five business days. Dimensional Canada will generally seek to resolve complaints within 90 days of receipt.

If, following Dimensional Canada’s response, the client is not satisfied, then the client may request that the file be transferred to the Autorité des marchés financiers (AMF) for residents of Quebec, or the Ombusdsman for Banking Services and investments (OBSI) for residents outside of Quebec, as appropriate.

Quebec Residents:
Autorité des marchés financiers
Place de la Cité, tour Cominar
2640, boul. Suite 400
Sainte-Foy QC G1V 5C1

Telephone: Toll-free 1-877-525-0337
Quebec City: 418-525-0337
Montreal: 514-395-0337
Fax: 418-647-9963
E-mail: [email protected]
Website: www.lautorite.qc.ca

Canadian Residents Outside of Quebec:
For those living elsewhere in Canada, please contact the OBSI:

Complaints may be submitted in writing to the following address or by email:
Ombudsman for Banking Services and Investments (OBSI)
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario M5H 3R3

Toll-free telephone service: 1-888-451-4519
Toll-free fax service: 1-888-422-2865
Telephone (Toronto): 416-287-2877
Fax (Toronto): 416-225-4722
E-mail: [email protected]
Website: www.obsi.ca